You only pay for Pro if you choose it. The 7-day free trial needs no card and never turns into a charge on its own.
Bought in the App Store
Apple takes the payment, so Apple decides refunds. Ask at reportaproblem.apple.com, or in the App Store, your account, Purchase history. If you live in the European Union or the United Kingdom, you can also withdraw from a purchase within 14 days through Apple. If Apple declines and you think something went wrong on our side, write to us and we will help.
Bought on the web
If you bought Pro on our website, you can ask for a full refund within 14 days of the first payment, or of a yearly renewal, by writing to hello@eloai.io from the email you bought with. After that, payments are not refunded for the part of a period you did not use, unless the law where you live says otherwise or we took away a main part of what you paid for. Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days.
Cancelling
Cancelling stops the next renewal; you keep Pro until the end of the period you paid for. App Store: iPhone Settings, your name, Subscriptions, Life OS. Web: the page where you bought it, or write to us.
If the service fails you
If Pro is unavailable for a long stretch, or a main feature you paid for stops working and we cannot fix it, tell us and we will make it right, with extra time or a refund of what you paid for the time you could not use it.